Home Solutions Maintenance and Support Plans

Maintenance and Support Plans

We pride ourselves in delivering custom solutions that are intuitive, stable, secure and exceed the customer’s expectations. However, if you are looking for additional help in maintaining and running your new Store Machine, we are here to help. We offer the following packages to help you unburden yourself from the technical management tasks of your store and focus on what’s mostimportant – running your business.

 

Technical Support with Upgrade Assurance

Need a little extra help running your store? Worried about your data and security? Want to stay up to date with Store Machine's latest and greatest features? This plan is designed for web store operators that want to be sure that their store operates around the clock, and they have the extra help to get it done. Let take care of your web technology, so you can focus on what's most important, building your business!

  • Unlimited Phone and Email Support (During business hours)
  • Monthly Server Software Checkups and Uptime / Health Reports
  • Monthly Database Indexing and Cleanup
  • Daily Scan for Modified Files with Alert on Discovery
  • Monthly Server Security Scan
  • Nightly Offsite Secure Backups of Store Files and Database
  • Store Machine Repair and Restore after Disaster Event
  • Proactive Security Hotfixes
  • Custom Feature Programming (at Clients request, limit 10 programming hours per year)
  • Custom Machine Intelligence (Report) Programming (at Clients request, limit 3 per year)

    
Merchant Optimization and Analytics Consulting

Our years of expertise in the e-commerce industry has taught us a lot about effective running and marketing a web presence. Besides alleviating many of the essential, but tedious, marketing chores of a typical (successful) store operator, this plan effectively hires us as your marketing and analytics team. Every month we will perform an in-depth analysis of your incoming traffic sources, flow patterns and shopping behavior. We will meet with you in person (or by phone for distant clients) and review the data, as well as provide suggestions and tweaks to increase your conversions.

  • Monthly Analysis and Update of Basic Search Services for Proper Operation
    • Product Data Feeds for Google and Bing
    • Google Webmaster
    • Sitemaps to Google, Yahoo and Bing
  • Monthly In-depth Audit and In Person Consultation of Analytics and Intelligence
    • With actionable recommendations
  • Landing Page Optimization / Minor Page Structure and Tweaks as Needed
  • Configuration of Analytics Custom Reports
  • Daily/Weekly/Monthly Analytics PDF or Excel Reports Delivered by Email (Per client's desire)

Marketing and Design

Don't have the patience or talent to create beautiful imagery and sales materials? We can take care of your collateral and marketing materials! Our top-notch designers and copywriters can create everything you need to impress your clients. The design package includes new graphics, and videos every year  to help you really stand out and keep things fresh.

  • Graphic Design Services: Up to 24 banner graphics per year professionally designed
  • Graphic Design Services: Up to 24 product images retouched
  • Monthly Professional Catalog Updates (Import Client Provided Excel file or tweak 10 single products, excl. photography)
  • Company or Product Showcase Video (One Per Year, Client determines topic, Max. 3 minutes, excl. travel costs)
  • Video Spokesperson (One Per Year, Client determines topic, Max. 30 seconds)
  • Yearly Analysis and Update of Basic Search Services
    • Feeds
    • Google Webmaster
    • Sitemaps to Google, Yahoo and Bing

Search Engine Marketing

We offer a full range of expert search marketing services that are specialized for merchants and e-commerce sites. Each plan is tailored to the store's needs and industry, but in general we offer packages comprised of these services. More information is also available on the Merchant Optimization page.
  • Full service SEO
    • Keyword Research
    • Content writing
  • Social Networking with Profile Content Writing
    • Facebook Fan Page Creation
    • Twitter Account Creation
  • Local Search Engine Submission
  • Customer Review Submission
    • Blog/PR/Article Writing
    • PowerPoint and Video Creation and Submission
    • Directory Submissions
    • Link Building
 

PPC Management

Managing Pay Per Click campaigns like AdWords can be daunting and time consuming, especially for e-commerce sites, which carry thousands of products. We can expertly research, deploy, optimize and manage your campaigns for small, flat-rate monthly fee.
  • Keyword Research & Bid Management    
  • Negative Keywords             
  • A/B Ad Copy Testing            
  • Day Parting                 
  • Geo- Targeting
  • Local Search Campaigns (If Applicable)       
  • Conversion Tracking
  • Maintenance and Support Plans
  • Maintenance and Support Plans
  • Maintenance and Support Plans